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Policies

Table Of Contents

1.0 - Terms of Service

By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites or pull external data via RSS or other methods of syndication from external sources. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) or the views of individuals. We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

1.1 Conditions of Sale

VAT @ the current rate of 20% is included on all prices quoted in Pound Sterling and Euros. VAT will only be charged on deliveries made within the EC which is not included on US Dollar pricing.

Customers in the UK and US will be charged in Pounds Sterling and US Dollars respectively. Regrettably, for European orders and orders from other non-US/UK regions, we can only accept Bank Transfers as a method of payment. A member of our Mail Order department will contact the customer with our bank details.

1.2 Restricted Territories

Planet Eclipse has granted certain dealers Exclusive Distributor Rights within their local region and therefore we cannot sell directly into said protected territories. If an order is placed from within one of the exclusive areas we will be unable to process your order, but instead we will contact the customer to explain this and also copy in the local Exclusive Distributor so they make contact with the customer to complete the order, which will be subject to their terms and conditions and local duty and taxes.

The current list of restricted territories is as follows:

  • Asia
  • Australia
  • Austria
  • Canada
  • France
  • Germany
  • Malaysia
  • Mexico
  • Portugal
  • Russia
  • Switzerland

1.3 Availability

It is not possible to inform our customers as to the availability of any particular product. All items on our on-line shop are kept as up to date as possible and in stock. At times we run out of stock, due to shortages with supply. We have no control over this, however, if an item is out of stock we will inform you by email or telephone call and advise on the status of the order. Unless otherwise stated a presumption will be made to dispatch available stock on an order placed and back-order items that are out of stock. Only items dispatched will be charged for. Back order items will be dispatched as soon as they are in stock, pending confirmation from the customer.

1.4 Pricing

Every effort is made to keep products & pricing information up to date. If an error is discovered in your order we will contact you as soon as possible and inform you of the published error. We shall be under no obligation to fulfil an incorrect order and you will have the option to continue with the order at the correct price or to cancel.

1.5 Payment

Any price quoted in Euros is done so on an estimated exchange rate only, this may differ from the eventual exchange rate used by credit card companies & banks when payment is made. Planet Eclipse Ltd does not accept responsibility for these differences. Our domains do not operate an automated payment system therefore all orders are validated before they are processed and you will be notified of any errors on your order before we process the transaction. Our system is to be used As Is, any attempt to modify / manipulate an order electronically or by any other means is strictly forbidden and we reserve the right withdraw the order.

2.0 - Returns

For advice on returns & exchanges see Returns.

3.0 - Delivery

You the customer upon placing the order accepts the risk of damage. Although every effort is made to ensure that goods arrive in good condition, we cannot be held responsible for the actions of the courier used. Any damages must be signed for damaged on the receipt for delivery, and claimed for in accordance with the carrier's terms and conditions.

All orders must be delivered to the registered cardholders address, address checks will take place, so to avoid unnecessary delay please ensure the correct address is given. We are unable to deliver PO boxes or foreign military bases, with the exception of BFPO's.

All international shipments will always be on the basis that any customs duties/local taxes arising out of the import of the ordered goods into the recipients country will be payable by the recipient. It is not possible for us to calculate these charges in advance since they differ from country to country and product to product. Planet Eclipse Limited will not be held responsible for any such charges. Refusal of payment will result in non-delivery of the goods and the cardholder will be refunded the value of the goods only. If goods are refused by the customer, any additional charges by the shipping agent for returning such items, will also be deducted from the refunded value.

For current delivery & shipping information see Delivery.

4.0 - Privacy & Data Protection

For information on Cookies, Privacy and Data Protection see GDPR Statement.

5.0 - Warranty

Planet Eclipse offers a 12-month limited warranty period on your Eclipse manufactured paintball marker. The Eclipse paintball marker is warranted to be free from all manufacturing and production defects for a period of 12 months from the date of manufacture, unless a proof of purchase is provided in which case the period of 12 months will be from the time of original purchase. Warranty cover is dependent on successful completion, and receipt by Planet Eclipse Limited, of warranty registration either in electronic form via the Warranty Site or via mail using the warranty card included with every Eclipse paintball marker.

Warranty exemptions include, but are not limited to, labour charges, accidental damage, wear and tear, unreasonable force, surface finish and perishable components such as o-rings, valves, screws, solenoids and break beam sensor units (at our discretion). Instances of customer inflicted damage such as bent frames and any affiliated broken parts will be dealt with on a case by case basis and as such may be subject to charges for parts and/or labour.

6.0 - Downloads Images & Files

The documents/images/files or content available on our Domain(s) are provided for personal use only and may not be retransmitted/redistributed/uploaded/sold or otherwise publicly stored without written permission from us. You do not obtain any ownership right, title, or other interest in Planet Eclipse trademarks or copyrights by downloading or otherwise using any material from our website(s). You assume the entire risk related to your use of this data. We provide this data as is, and without warranty, whether expressed or implied, including (without limitation) any implied warranties of merchantability or fitness for a particular purpose. In no event will Eclipse be liable to you or to any third party for any direct, indirect or exemplary damages or lost profit resulting from any use or misuse of any downloaded data.

Posting of direct links and/or embedding links into your website or blog to content on our domain(s) (termed Hot linking) is prohibited. Wherever possible you must either link to the parent domain or page URL from where the link originated.

7.0 - Warnings

Paintball Markers are not a toy! Paintball safety rules must be followed at all times. Please adhere to these guidelines. You must be 18 years or older to purchase a Paintball Marker. Adult supervision is recommended at all times whenever a minor is handling a Paintball Marker. It is essential that you adhere to the local laws/regulations governing the sale and operation of Paintball Markers. Check with the local authority for the specific rules that apply to your current region or a region to which you may wish to travel.

7.1 - Paintball Marker Operation

Careless or improper use including failure to follow instructions in the Operators Manual could cause serious injury or death. User and all persons within range of the marker must wear eye and head protection that is specifically designed for paintball use and meets ASTM/CE standards. Always treat the marker as if it were loaded and able to fire, and always fit a barrel blocking device to your marker when not in use on the field of play. Please read and understand all instruction manuals before use. Any installations, modifications or repairs should be carried out by a qualified individual at a licensed and insured paintball facility

7.2 - Marker Maintenance

Installation of any parts or maintenance of your Marker should be carried out by a professional Air-smith. De-gas your marker discharging any stored gas in a safe direction. Ensure there is no paint in the breech before commencing any work on your marker.

De-gas your marker, discharging any stored gas in a safe direction, and remove the barrel,loader,air system and any paintballs to make the marker easier and safer to work on.

8.0 - Marker Finishes

All Planet Eclipse markers feature anodised aluminium components and several different techniques may be used to finish this anodising process. This anodising process is not only cosmetic, it also protects the marker, so is a very important stage of the manufacturing process. Special anodising finishes, like the ones listed below, have their challenges. So please read the information below before making a purchase. We always advise seeing any product in person before making a final purchase to guarantee you are happy with the product. Product imagery cannot always fully convey or fully represent the physical product as cameras, monitors, phones etc all display colours and shades in very different ways.

8.1 - Splash, Fade, Acid Wash, Etc

As with ALL anodising of this nature, the randomness / uniqueness of Splash, Fade, Acid Wash etc is just that, random, unique and hand crafted. Because each marker finished with anodising of this nature is unique, Planet Eclipse strongly recommend that you physically see the marker before purchase. Any pictures provided online should be treated as a representation of that style of splash, fade acid wash. ALL markers with these types of finish are 100% sealed after the process, occasionally there will be very slight silver marks but these are simply part of the process, so rest assured the metal has been sealed. We hope you enjoy the marker with a finish that can never be exactly copied!! We always recommend that you physically see these markers with your own eyes before purchasing from your local store to avoid disappointment.

8.2 - Graphic Anodising

This type of full colour anodising is a complex process and certainly has its limits. Our team try very hard to make the designs work as well as they can on the surface area they are given to work on. Deep troughs or steep contour changes can create stretched out and faded areas in some cases. There is also a white/silver line on the top of the marker body that cannot be avoided. Depending on the design there can be some anodising colour overspray on this top strip. We always recommend that you physically see these markers with your own eyes before purchasing from your local store to avoid disappointment.

8.3 - Full Wrap Anodising

The process used for this type of anodising is called Hydro Dipping and uses a process of suspending a film of anodising dye in a liquid, then wrapping this around a non-uniform shape. Deep peaks and troughs can cause the pattern to become stretched and blurred. There can also be wrapping overlaps depending on how the film is wrapped. These are just part of the process and cannot be avoided. Each marker is different due to this process, so we recommend that you physically see the marker with your own eyes before purchasing from your local store to avoid disappointment.

8.4 - Colour Matching Aftermarket Parts

Anodising is not an exact science, there are many different variables in play that can make a huge difference in the depth and shade of the colour. We have upper and lower tolerance limits for what we consider to be acceptable for each production colour. This covers solid single colour anodising as well as the special finished discussed above. Parts that fall out of this spectrum are rejected. When we make a complete marker, all of the parts are anodised at the same time so colour matching is within these limits. If your particular marker was (for example) passed near the upper tolerance limit and you purchase a barrel back which happens to be from a batch that has passed closer to the lower colour limit you might not get a good match. We recommend that you should physically see the marker along with aftermarket part with your own eyes before purchasing from your local store to avoid disappointment.

8.5 - Re-Anodising not done by Planet Eclipse

Planet Eclipse has strict rules and procedures when it comes to anodising. Product that leaves Planet Eclipse have been through several levels of tests and inspections. If you purchase a marker that is NOT an original Planet Eclipse anodised and assembled marker then you do so at your own risk. For this to happen the marker must have been stripped and re-assembled thus not gone through any of Planet Eclipses tests and inspections. Stripping and re-anodising markers or any part voids your warranty.